We all make mistakes at times when choosing gifts despite our best intentions. If you have a gift voucher that is not to your liking then the process to exchange is very simple. Basically you use your existing voucher as payment or part payment for the new experience you choose.
Just add the alternative experience/s you want to the shopping cart and click the checkout button. You will then see an option to ‘pay by voucher’, just enter your voucher number in the box provided and the system will use the value of that voucher number to pay/part pay for the replacement gift experience.
If the experiences you have chosen are less than the value of your original voucher, the total will show a negative balance and you will be issued with a credit coupon to use at another time. If you get really excited and choose experiences to a value higher that your original gift experience, you can pay a balance by either credit card or direct credit using internet banking. Once this is done you order will be processed as normal. As per our ‘Terms and Conditions’ we do not give refunds, but you will be issued with a credit coupon to use at another time.
If you have any trouble please feel free to call our customer service number 0800 200 204.