Terms and Conditions

These terms and conditions apply as a condition of using any Gifts To Remember service. If you need any further information please call Gifts to Remember on +64 9 525 5978.

Gift descriptions
The descriptions shown on the website and on the information sheets supplied with vouchers are correct at time of publication/printing. Sometimes details of how an experience is provided or in some cases who the provider is may change before a voucher is redeemed. If this occurs it is usually for reasons beyond our control and we will endeavour to ensure any replacement service is being offered to the same quality as that represented at the time of purchase. If there is a significant difference the voucher holder will have the option of exchanging the voucher or claiming against the service guarantee.

Promotional images
The images used on our website and on the information sheets resemble the type of service provided and where possible are images provided by the actual service provider. In some cases this has not been possible, so all images should be regarded as an indication only of the service to be provided.

Time frame
Where a time frame is stated on a voucher or an information sheet, this should be regarded as approximate and is given as a guide to the time the experience will take.

Restrictions
Certain experiences are subject to minimum age, health or other requirements and these details are featured in the website information and on individual gift information sheets. Please ensure you read this information carefully before making your selection. If the gift purchased is not suitable, it can be exchanged for an alternative selection.

Validity of vouchers
All vouchers must be used within 12 months of purchase as specified by the expiry date on the voucher. Vouchers are not redeemable for cash and are not refundable. Experience vouchers may be exchanged (while valid) for another gift, once only. If exchanged for an experience to a higher value, payment of the difference in value will be required. If exchanged for an experience of a lesser value a credit coupon for the difference will be provided. This credit coupon can be used to purchase or part purchase another experience.

Pricing 
Prices quoted on the website are quoted in New Zealand dollars and include Goods and Services Tax (GST). The range of gifts and prices are subject to change without notice.

Availability
All experiences are offered subject to availability. You should make bookings as early as possible before the date required especially when your preference is for a long weekend or holiday period. A few accommodation gifts have exclusion periods when they cannot be redeemed in peak season.

Cancellation
Once your booking has been made, you may incur cancellation charges if you cannot attend, and may sometimes lose your voucher completely if the supplier is unable to fill your space on the day. If the supplier needs to cancel your booking for any reason, they will notify you as soon as possible and make every effort to offer you a convenient alternative date on which to attend.

Weather
Many gift experiences are weather dependent and you will be advised on the information sheet or by the supplier when you book if you need to call the supplier on the day to check the weather. When bad weather prevents an experience going ahead, you will have the option of re-booking at a time that is suitable to both parties.

Complaints
If you have a problem or complaint on the day, please bring it to the attention of the supplier at the earliest opportunity on the day so they have a chance to put matters right. If you are unhappy about how a concern or complaint was dealt with by a supplier, please contact Gifts to Remember. If your complaint relates to the service provided by Gifts to Remember, please let us know of your concern as soon as possible so we can address it for you.

Gift Delivery Service
All Gift vouchers are delivered by New Zealand Post unless you specifically request a courier delivery, or an e-voucher, on your order. We will always dispatch your gift on time with the intention that it is delivered on the date specified on your order, but we cannot be responsible for delays caused by the postal service. If a gift does not arrive as expected please let us know as soon as possible so that we can investigate and organise a replacement if necessary. Please note that the cause of most delivery problems is incorrect address supplied by gift purchaser. The overnight courier delivery service we offer throughout New Zealand works well for metropolitan areas. Delivery to Rural addresses by Courier can sometimes take 2 days.  We offer a one hour courier service in Auckland during our business hours.  1 Hour or same day Courier orders need to be received by 2.30pm.  You can see the prices for this service when you select ‘Delivery Method’.

Insurance
Some gift experiences we sell involve personal risk. Prior to ordering or participating you should be aware of this. Gifts to Remember staff can provide detailed information on experiences that we sell, but ultimately the contracted supplier determines how the experience is provided on a day to day basis. Our contracts with suppliers require that they hold public liability insurance, but you should satisfy yourself regarding the need to acquire your own insurance cover. Some suppliers will ask the person redeeming the voucher to sign statements that they recognise there is risk involved before you can undertake the experience.

Supplier Relationship
Independent contracted suppliers supply the experiences offered by Gifts To Remember Ltd. We are not acting as agents on their behalf nor are they our agents and we have no right to control their operations. While we take every care in the choice of our suppliers, inclusion of an experience in our range does not mean that we guarantee the safety standard or satisfactory performance of any of our suppliers. Our function is limited to marketing experiences provided by suppliers on the terms and conditions as set out here. In cases of conflict our terms and conditions will take precedence over a suppliers terms and conditions. Gifts To Remember Limited liability for any claim arising shall not exceed the price of the experience purchased.

Copyright
The text, illustrations and images used in the Gifts To Remember catalogue, information sheets and this web site are protected by copyright and must not be copied in whole or in part without the express permission of Gifts To Remember Ltd.